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Don Thorpe For More Information Call: 651-735-2080
For 29 years Don has owned and operated a small chain of successful service industry businesses. Since he started the businesses, Don has been recognized by his franchise peers for his group's accomplishments in customer service, business growth and community service. He also has served many terms on advisory councils and committees. Throughout the years, Don has researched customer experience and built a very large library of business books, predominately focused on leadership and customer service/experience. Many of the things he has learned in his research and in reading his library have been put to use in his businesses and in the businesses that he has helped coach and mentor. Don is Secret Service Certified. He has been personally trained by John DiJulius, President of The DiJulius Group, and best-selling author of Secret Service-hidden systems that deliver unforgettable customer service. As a Secret Service Certified presenter, he is licensed to present the principle philosophies of Secret Service and facilitate the Customer Experience Cycle Workshop. Most recently Don has completed an extensive one year Advanced Leadership Program. The program is focused on the art of business development, coaching, leadership and the development and use of business systems. Don uses the skills he has learned over his career to help other business' achieve greatness with their customer experience and their team. Don believes his higher calling in life is to coach, consult, mentor and teach other business people to help them discover the possibilities in their lives and businesses. Areas of Expertise: Customer Service Fee Range: Keynote fee up to 90 mins: $2250 Travel, food, lodging additional Secret Service - Making Price Irrelevant Customer Experience Cycle Workshop Your Guest's Experience is Personal Testimonials: "I cannot think of anyone more qualified to consult in the area of customer service. While his peers hoped their staff were providing a good experience, Don made sure, by investing his money in my customer survey services, and his time and expertise in coaching his staff. As the provider of a customer survey technology, it was my job to teach my clients how to use satisfaction data to improve their customers’ experience. With Don, I found that he was usually the teacher, and I was the student.", Jim Boyer, Chief Rippler. "Don has the ability to make you look at things from a perspective you may have not explored. Working with Don is great because he is always willing to share any experience he can to help others grow in the ways that he has grown.", Molly, Minneapolis, MN. "When I work with Don, I feel like we are partners trying to find a mutually beneficial outcome. Don always brings everything back to sales and outcomes.",Erika, Minneapolis, MN. "Don has great business sense. He looks at the businesses he helps and continually guides them to do the right things to make their business, their team and themselves better.", Charles, Fargo, ND.
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To receive more information, testimonials, packets, and/or a video - or if you would like to talk directly to Don Thorpe about how he would fit with the event you are planning - Call the staff at MinnesotaSpeakers.com today. We will get you all the information you need in order to make the Right speaker decision for your organization!
The Right Speaker with the Right Topic at the Right Price That's what you'll find through MinnesotaSpeakers.com! (651) 735-2080 or toll free (877) 234-6086 |